How to Order
Orders can be made securely and easily online using PayPal and your credit card. Just use the shopping cart set-up on this site. Quick, easy, safe and painless.
The charge will appear on your credit card statement as "PayPal FERNHOUSEST"
If you'd prefer to pay via check or money order, please email your order to email@example.com and I will be happy to get back to you with more information. You will receive an email confirming your order.
If ordering handpuppets or fingerpuppets, please see additional ordering information outlined below.
When your order is shipped, you will receive an email letting you know it's on its way. All orders are shipped within 5 business days using the United States Postal Service Priority mail. Framed artwork is shipped via insured USPS priority mail.
Shipping will be automatically calculated when you check out, using the following rates:
Shipping & Handling
|up to $15
|$15.01 to $39
|$39.01 to $100
|$100.01 to $250
|$250.01 and up
In addition to the rates above, all framed artwork will be charged an additional $12 shipping and handling fee, unless otherwise noted. If you are using PayPal, this fee will not be automatically calculated when you checkout, but will be sent to you as a separate PayPal invoice. This invoice will contain simple directions about how to pay it using PayPal. Once this fee is paid we can ship your framed artwork order.
Purchases being sent to mailing addresses in Maine will be charged 5% Maine State sales tax.
International orders to countries outside the U.S. are accepted if you pay using PayPal. However, an additional shipping fee will be assessed for these orders. This fee will be sent to you as a separate PayPal invoice after we receive your order. This invoice will contain simple directions about how to pay it using PayPal. Once this fee is paid we can ship your order.
I hope you'll be delighted with your order. But if not, returns are accepted within 14 days of your receipt of the order. Please email me and let me know you'll be returning work and why before sending it. I suggest sending any returns via insured mail and packed very carefully. In the event your purchase is damaged when you receive it, email me immediately and we will make arrangements for replacement, repair or refund.
Handpuppet and Fingerpuppet Ordering Information
Custom orders may take up to 4 weeks for delivery. Custom orders will be very similiar, but not exactly the same, as the puppet pictured. There may be differences in sculpted features, paint color or the fabric used. This is what makes your puppet a special and unique work of art.
The exact fingerpuppets pictured here are representative characters and may not be available. You may be shipped a very similiar fingerpuppet, varying only slightly from that shown in color or sculpted features. Owls and dinosaurs vary more in color. We will choose a color for you. Or if you'd like, you can specify a color preference in the comments section when you order through PayPal. We will honor your request if your color preference is in stock, but no promises. Custom orders are not available for fingerpuppets. When we are out of a specific character, it will be labelled "out of stock".